Privacy Policy

This Privacy Policy explains how F1 Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use the available services. We aim to handle information fairly, securely and transparently. By using the website, you acknowledge that information may be collected and used as described below. This policy should be read together with the applicable website terms and any notices presented during registration or when particular information is requested.

F1 Casino operates under a licence issued by the Autonomous Organisation for Financial Activity (AOFA) in Comoros, licence reference ALSI-182407017-FI1.

Information we may collect

The information handled by an online casino commonly depends on how you use the website and which services you access. Some information is provided directly by you, while other information is collected automatically when you browse or use the platform. We only seek information that is relevant to operating the service, meeting applicable obligations, protecting players and supporting a safe online environment.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also record information about your account status, responsible gaming settings, communications and requests made to customer support. Details supplied during registration should be accurate and kept up to date so that the account can be administered correctly.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other supporting information. This can include identity documents, proof of address, information needed to understand the source or destination of funds, and records of checks carried out to prevent fraud, misuse or unauthorised access. Verification information is handled for account security, safer gambling procedures and compliance with applicable requirements.

Payment and transaction records

We may collect or receive information about deposits, withdrawals, bets, games, account balances, transaction dates, payment methods and related activity. Payment providers may process payment details under their own privacy terms. Where possible, payment information is handled through appropriate providers and security controls. We do not suggest that all payment information is stored directly by F1 Casino.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This may include your IP address, browser type, device characteristics, operating system, language settings, approximate location, pages viewed, access times, referring pages and information about how you interact with the website. We may also receive information about errors, performance and security events. This information helps us operate, improve and protect the platform.

Communications and support information

If you contact support or respond to a message, we may keep the content of the communication, the date and time, account identifiers and any information needed to resolve the request. Calls, chats or other interactions may be recorded or reviewed where appropriate for training, quality, security, complaint handling and service improvement.

How and why information is used

Personal information is used for clear and legitimate operational purposes. The exact use depends on the information involved, your relationship with F1 Casino and the service or request concerned. We seek to limit use to purposes that are reasonably connected with providing and protecting the website.

To create, administer and secure your player account.
To process account activity, payments, withdrawals and other requested transactions.
To verify your identity, age, account ownership and eligibility to use the services.
To carry out anti-fraud, anti-money-laundering, security and risk checks.
To detect suspicious, unlawful, abusive or unauthorised activity and investigate potential breaches of the terms.
To provide customer support, respond to questions and manage complaints or disputes.
To communicate with you about your account, service changes, security matters and important operational information.
To understand website use, troubleshoot technical issues, improve performance and develop features.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
To meet legal, regulatory, accounting, tax, reporting and record-keeping obligations.
To protect the rights, property, safety and security of players, F1 Casino and relevant service providers.

Where marketing messages are sent, you can choose to stop receiving them. Stopping marketing communications does not prevent essential messages about your account, transactions, security, verification or changes that affect the service. We may use information to personalise content or communications where this is appropriate, but this does not change your ability to manage marketing preferences.

Sharing information

Information may be shared where reasonably necessary to operate the website and fulfil the purposes described in this policy. Recipients may include payment and identity verification providers, technology and hosting providers, customer support services, security and fraud-prevention providers, professional advisers, and other service providers working on our behalf. These parties should only receive information relevant to their role and are expected to protect it appropriately.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to protect safety or rights, to investigate suspected fraud or misuse, or as part of a business or service transition. We do not sell personal information as a general business practice. If information is transferred to a service provider in another location, appropriate safeguards are expected to be applied.

Cookies, security and retention

Cookies and similar technologies

F1 Casino may use cookies and similar technologies to keep the website functioning, remember settings, maintain sessions, support security, understand website traffic and improve the user experience. Some cookies are necessary for core features, while others may help with analytics, preferences or relevant communications. The information collected through these technologies may be linked with account or device information where this is needed for the relevant purpose.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work correctly, and saved preferences may be lost. Browser controls differ between devices and browsers, so you should review the available settings for the browser you use.

Protecting information

Reasonable technical, organisational and administrative measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption or secure transmission where appropriate, staff training and security reviews. No online service can guarantee complete security, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

How long information is kept

Information is retained only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period depends on the type of information, the reason it was collected, account and transaction history, security needs, complaints, disputes and applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and contacting us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights are subject to reasonable identity checks, legal exceptions and circumstances where information must be retained or cannot be disclosed. A request should include enough detail for us to understand what you are seeking, but you should avoid sending unnecessary sensitive information by ordinary email.

How to exercise your data rights

For privacy questions or data requests, contact support@f1-casino.best. You may use this address to request access to personal information held about you, ask for inaccurate or incomplete information to be corrected, request deletion of your data where deletion is available, or withdraw consent to marketing communications. You may also ask for clarification about how information is used or request help with your privacy choices.

Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details.
Deletion: ask for information to be removed where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw consent to promotional communications at any time by contacting support@f1-casino.best or using an unsubscribe option where one is provided.
Questions: request a clearer explanation of a particular use, disclosure or privacy practice.

We may need to verify your identity before completing a request. This helps protect account information from being disclosed to the wrong person. We will generally respond within a reasonable timeframe. If a request cannot be completed, including because records must be retained for legal, security or transaction purposes, we will explain the relevant reason where permitted.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or privacy requirements. The latest version will be made available on this page, with the effective date or other notice shown where appropriate. You should review the policy periodically, particularly before continuing to use the website after a significant update. If you do not agree with an update, you should consider whether to stop using the services and contact support about your account or information.